Our dedicated customer service team is here to assist you with any questions or concerns.
Contact by email: asiakaspalvelu@ysaatio.fi.
Tel. +3589 7742 5540, on Weekdays from 9 AM to 3 PM.
We provide assistance with rent payment matters from 9 AM to 12 PM.
Our customer service will close exceptionally at 1 p.m. on June 19.
Office address: Maistraatinportti 1, 00240 Helsinki.
Key Persons
Customer service will help you in all matters related to applying for and living in an apartment.
Email: asiakaspalvelu@ysaatio.fi
Phone: +3589 7742 5540, on Weekdays from 9 am to 3 pm.
The phone service is open longer on the first and last business day of each month. We are then open from 9 a.m. to 4 p.m. The call costs the price set by your operator. If you call on a landline, the call costs the local network fee.
Y-Säätiö’s housing advisors serve the residents of Y-Säätiö in all questions related to housing.
Housing advisers help if, for example, you have difficulties paying your rent, the threat of eviction, questions about applying for subsidies and benefits, or other housing-related challenges.
Email us: yk.asumisneuvonta@ysaatio.fi
If you suspect inappropriate activity within the Y-Säätiö Group, you can report it anonymously through our whistleblowing channel. Please note that customer complaints are not handled via this channel; instead, they should be directed to our customer service.
Y-Säätiö’s whistleblowing channel is operated by an external service provider. You can report misconduct either openly or anonymously and track the progress of your report using the code provided by the system. We adhere to regulations on whistleblower protection, and all reports are handled confidentially. The processing of personal data complies with data protection laws.
Submit a Report (in Finnish)